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How to Nurture & Evaluate Your Channel Partner Program

How to Nurture & Evaluate Your Channel Partner Program
Channel partners are becoming more diverse with each passing day. The rise of new channel partners, combined with traditional third-party partners, has created a massive opportunity for global organizations, according to Forrester. Understanding your place in changing business landscapes and

How the Right Customer Experience Training Will Make Customers Your Advocates

How the Right Customer Experience Training Will Make Customers Your Advocates
When it comes to customer satisfaction, the user experience can be your biggest strength or your Achilles' heel. A ZenDesk survey found that 67% of customers who reported a good customer service experience recommended products and services to others. Conversely, 52% of those who had a negative

Address the Skills Transfer Gap With a Learning Development Strategy

Address the Skills Transfer Gap With a Learning Development Strategy
Skills transfer gap occurs when people can't apply the skills they learned during training or practice to real life situations. It's all too common in the professional world, but the challenge can be mitigated with the proper learning development strategy. Since so many job responsibilities are

How ILT Enables & Engages External Learners

How ILT Enables & Engages External Learners
In today's global environment, organizations must collaborate with external partners, resellers and even customers to drive progress. Providing learning and development opportunities to these non-employees is key to strengthening their skills and forging personal connections that benefit everyone.

Business eLearning: When to Use Curated Content

Business eLearning: When to Use Curated Content
The use of curated content in business eLearning has been a real boon for the richness of learning resources in organizations. Many skills in today's jobs are complex and can't be completely learned in stand-alone courses. These kinds of skills develop with time and experience, while learners build