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How the Right Customer Experience Training Will Make Customers Your Advocates

How the Right Customer Experience Training Will Make Customers Your Advocates
When it comes to customer satisfaction, the user experience can be your biggest strength or your Achilles' heel. A ZenDesk survey found that 67% of customers who reported a good customer service experience recommended products and services to others. Conversely, 52% of those who had a negative

eLearning Best Practices, Part 2: Blended Learning Management System

eLearning Best Practices, Part 2: Blended Learning Management System
A blended learning strategy is a hybrid of digital and face-to-face learning, activities, content types and sources. A blended learning management system simplifies the delivery and tracking of diverse learning experiences for employees, clients, vendors and partners. A blended learning strategy

Improve Learning Management System Courses with User Feedback

Improve Learning Management System Courses with User Feedback
Customers love to contribute to improving products. Even better—engaging with them can deepen their loyalty. This applies to courses in your learning management system—and is true whether your learners are employees, channel partners or customers. Asking for feedback on training content is

Use Customer Service Training to Prepare for Problem Solving

Use Customer Service Training to Prepare for Problem Solving

Customer Experience Training: 3 Strategies for a Stronger CX

Customer Experience Training: 3 Strategies for a Stronger CX