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What Is Microlearning?

What Is Microlearning?
While you might be wondering, "What is microlearning?" chances are you're more familiar with it than you think. From a YouTube video about changing windshield wipers to a quick recorded demo on formatting a word processing document, everyone's on the hunt for immediate answers. Infographics, audio

5 Characteristics Unique to the External Learner

5 Characteristics Unique to the External Learner
Learning and development professionals today have their plates full. Not only are they charged with developing high-quality and impactful training for internal learners, but they're often also tasked with creating content for external learners, from resellers to channel partners to distributors. To

How to Make Your LMS a Regular Destination

How to Make Your LMS a Regular Destination
A learning management system is a powerful tool in helping learners advance, closing skills gaps and fostering workplace culture. To get the most out of your learning platform, your learners should make it a regular destination. Today, with globalization and skills shortages, learners know that

Customer Service Training Programs: Richer Learner Experiences via LMS

Customer Service Training Programs: Richer Learner Experiences via LMS
Over 93% of employees agree that receiving regular, on-the-job training is key to delivering better customer service, according to Sitel's 2019 "Future of Work and Employee Learning" study. Customer service training programs shouldn't be an afterthought in your customer experience (CX) strategy.

4 Ways to Meet the Needs of the Modern Learner

4 Ways to Meet the Needs of the Modern Learner
The changes that have taken place in the workplace in recent years have impacted the world of the modern learner. The rapid evolution of technology and workplace demographic shifts are just the tip of the iceberg. To get the most out of your organization's learners, it's key to recognize how you can