Part of the learning leader's role is to create a learning and development strategy that supports the success of the people and the organization. But your L&D team can't work in a bubble. When you're first getting into the swing of updating your L&D strategy, it may be a challenge to get

Demographics in the workplace are constantly shifting, and it's time for learning and development teams to begin thinking about Gen Z at work. The generation born after 1996 is now the youngest member of today's four-generation workforce. Gathering insights into generational differences can help you

We all learn in different ways. Your learners may prefer to master information by reading text, from listening to a lecture, or by studying graphics. However, despite traditional thought, most people don't learn through one style. They learn best through a combination of ways, according to Forbes.

Over 93% of employees agree that receiving regular, on-the-job training is key to delivering better customer service, according to Sitel's 2019 "Future of Work and Employee Learning" study. Customer service training programs shouldn't be an afterthought in your customer experience (CX) strategy.

The changes that have taken place in the workplace in recent years have impacted the world of the modern learner. The rapid evolution of technology and workplace demographic shifts are just the tip of the iceberg. To get the most out of your organization's learners, it's key to recognize how you can