Communicating Interpersonally

In the workplace, interpersonal communications are an important part of everyday activities. This course provides valuable information and tips to help you maximize your interpersonal communication skills. You'll discover how to recognize the differences between problems and misunderstandings, and how to overcome them. You'll also learn how to improve your personal communication skills, and avoid adversarial situations. By identifying ways to communicate more effectively, you'll discover differences between verbal and non-verbal messages, and how to identify and avoid misleading, low-quality communication. This course is designed to assist you in mastering new communication skills in order to attain your goals and communicate effectively with your colleagues. The course comes complete with an audio-narrated video, games, exercises, quizzes, a final test and printable screens for reference materials.

Learning objectives:

• Improve your communication skills to enhance your workplace relationships. Soften your image to make yourself more approachable to others. Handle difficult people using a 3-step process and non-verbal techniques