Communicating Reactively

Effective communication makes things easier in the workplace. In certain circumstances, you may need to use the reactive communication techniques presented in this video to solve problems and prevent misunderstandings. This course provides valuable tips and information that will help you develop and improve your workplace communication skills, including learning how you can effectively agree to disagree. By using 3 main reactive communication models, you'll discover how to respond appropriately in any situation, and how to minimize conflict in the case of a serious disagreement. This course is designed to help you identify the characteristics of effective reactive communication using 3 methods. The course comes complete with an audio-narrated video, quizzes and examples. In order to obtain a course certificate for NASBA CPE credits, please email info-nasba@opensesame.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Learning objectives:

• Apply the Reservation/Doubt model, the Question/Confusion/Conflict model and the Query model. Rephrase questions and concerns for greater clarity on the situation. Minimize conflict and respond appropriately during disagreements