Conflict Management: 04. Special Situations

As the final part of our Conflict Management series, the Conflict Management: 04. Special Situations highlights what to do when a conflict crosses the line. Even though conflicts can get heated, there's still a difference between being upset or angry and being abusive, threatening or dangerous. In this course, we will look at the exceptional circumstances where another person is exhibiting concerning behavior and what you can do if a conflict becomes too serious for you to handle on your own. This elearning course also explores how to reach out for help to ensure a safe and effective resolution. Our course includes a video presentation, downloadable student material for future reference and concludes with a short exam, so you can test your knowledge.

Learning objectives:

• Identify when a conflict crosses the line and is beyond your control. Recognize how to seek outside help for a serious situation