Customer Focus: Creating Great Customer Conversations

In our Customer Focus: Creating Great Customer Conversations course, we'll go over the things you can do to ensure all your customer interactions are productive and positive. In this course, we'll present five easy steps you can take to deliver great customer service with every customer conversation to keep them satisfied and coming back, including how to stay prepared, how to successfully greet customers, how to act, what to offer and how to say thanks. Part of our Customer Focus series, this course includes a video presentation, downloadable supplementary material and a post-assessment quiz to test your knowledge.

Learning objectives:

• Utilize five easy steps to start, maintain and close great customer conversations. Develop customer loyalty by providing excellent customer service