Interactive

Customer Service: 01. Service Quality Indicators

Our Customer Service: 01. Service Quality Indicators course provides a brief overview on service quality indicators and how to apply this system to your customers. In this course, we'll provide a brief overview of Service Quality Indicators (SQIs) and explain how FedEx Corporation used this information to discover what their customers valued the most. We'll also talk about Key Performance Indicators and provide examples of what your SQIs may be as a small retailer. Part of our Customer Service series, this course includes a video presentation, downloadable supplementary material and a short quiz to test your knowledge.

Learning objectives:

Define Service Quality Indicators and Key Performance Indicators. Recognize the value of both in discovering what customers want most

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.

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Interactive

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

People can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.

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Interactive

Conflict De-Escalation: Active Listening

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer – because we didn’t have the budget for it.) Enjoy!

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Get this course and more with Absorb Amplify Max

Customer Service: 01. Service Quality Indicators

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

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Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

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Conflict De-Escalation: Active Listening

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Customer Service: 01. Service Quality Indicators

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More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Conflict De-Escalation: Active Listening

Get this course and more with Absorb Amplify Max

Customer Service: 01. Service Quality Indicators

Learning objectives:

More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Conflict De-Escalation: Active Listening

Get this course and more with Absorb Amplify Max