Customer Service: How to Answer a Call in the Right Way - First Impressions Count

How can you prepare yourself to make the best first impression? The Skillshub "How To Answer A Call In The Right Way" course looks at what you need to do before picking up the phone to make sure you're ready to provide high quality customer service. Once the course is completed, you will be geared with to provide the best first impression purely through how you communicate vocally and verbally.

Learning objectives:

• Illustrate great customer service skills
• Transform your call opening so you provide a professional friendly first impression
• Develop your pre-call checklist to make sure you can provide the best telephone customer service