Customer Service: Little Things Matter

Sweeping changes and flashy re-designs might get all the attention, but small improvements to customer service can make just as big an impact. This video course will show you how. And it will do so without boring you to death. So get ready to enjoy another training course from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.

Learning objectives:

• Identify various ways that seemingly small improvements can result in large successes
• position change as a simple and incremental process, rather than a frightening and disruptive one