Develop Empathy and Gain Influence by Listening

Listening is one of the most underrated business communication skills. While most of us like to share our knowledge, you can gain more influence and develop deeper connections with your co-workers by practicing active listening. Research from Columbia Business School finds a direct connection between listening and one’s ability to influence others. Good listening skills are related to the ability to persuade others, direct meetings, and turn conversations in your favor.

Learning objectives:

• Practice active listening skills with the intent to understand, instead of replying to other people
• Use active listening during disagreements and conflicts of opinion
• Explain how listening improves your ability to influence people