Developing Strong Customer Relationships

How do you win and keep your customers' loyalty? In this course, you'll learn 3 effective strategies that will help you develop a customer-centric culture in your business. The course provides a practical guide on how to transform your company culture, delighting your customers and winning their business along the way. By the end, you will learn that offering your customers a consistent, positive experience is key for the growth and maintenance of your business, and can be achieved with the proper focus and resources. This comprehensive course provides 3 strategies for improving your company's customer service, along with 7 additional tips for further study. It features an easy-to-navigate menu bar, engaging audio narration and in-course quizzes to test your understanding of the material. In order to obtain a course certificate for NASBA CPE credits, please email info-nasba@opensesame.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Learning objectives:

• Get to know your customers better to provide more effective service. Create and maintain a customer-centric culture within your company. Handle difficult customers effectively using strategies and techniques. Gain a business advantage by becoming known for excellent service