Difficult Conversations

All of us occasionally face difficult, uncomfortable, or potentially contentious situations with others. Many times we choose to ignore the situation and hope that it will “take care of itself” – but that rarely proves to be the best approach. Fortunately, our Difficult Conversations training course will give you and your team the tools to handle challenging interactions as calmly and effectively as possible. We can’t promise you’ll enjoy having these conversations when they come up – but we can promise you’ll have fun learning how to handle them. Because at The Jeff Havens Company, we offer serious solutions in a seriously funny way.

Learning objectives:

• Create environments conducive to swift and satisfying resolutions to difficult issues. Determine how to (and how not to) approach various types of difficult conversations (personality conflicts, communicating a low performance review, etc.). Determine what to expect from your conversation partner during difficult conversations, and how to effectively defuse anger or other negative emotional responses