Diversity and Inclusion: Build the Foundation - Listen with Empathy

Empathy enables us to understand another's perspective and is a key step in cultivating equity, but also restoring harm when it occurs. Learn research-based best practices for cultivating empathy in the workplace.

Learning objectives:

• Define empathy and its impact on the workplace
• Identify four strategies to demonstrate empathy derived from social psychology research
• Demonstrate active listening using empathy