Handling Anyone Difficult

Handling Anyone Difficult is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues. In Handling Anyone Difficult, Steve teaches Carlos 6 key skills so problems don't escalate with difficult people.

Learning objectives:

• Don't get frustrated and emotional INSTEAD: Observe calmly
• Don't blame or over-react INSTEAD: Listen and show empathy
• Don't get involved or side-tracked INSTEAD: Focus on needs and facts
• Don't get upset by annoying behavior INSTEAD: Ignore or give feedback