Over the Rainbow Customer Service

In this course, Martha Roth from Resource Training and Solutions explains how to deliver 'above and beyond' customer service to build enduring trust. You will learn to recognize and anticipate consumer expectations, and develop an understanding of how verbal and nonverbal communications impacts a customer's overall perception of the service. Getting customer service right has become more important than ever in our highly competitive and increasingly global marketplace, and this course helps give you the tools you need to get it right. This course features video and audio narration to guide you through the subject matter. The easy-to-navigate menu bar allows you to select your topic, replay points of interest and control the speed at which you learn.

Learning objectives:

• Improve your customer service skills by learning to walk in your customers' shoes
• Use different types of verbal and nonverbal communication to build customer trust
• Develop practical strategies to ensure 'above and beyond' customer service