Providing Service Excellence

Learn how to improve your customer service skills to help increase sales, build brand loyalty and give your business an edge over the competition. Attentive customer service delivers tremendous added value to any customer transaction, and in this module you'll review the financial benefits of retaining a loyal client base. You will examine the basics of delivering great service and pick up easy tips on how to effectively communicate with your customer. The course also examines how to handle customer complaints. The course includes narrated video for an engaging learning experience. A Certificate of Completion is available upon finishing a final test with a score of 80% or higher.

Learning objectives:

• Retain a loyal customer base by consistently delivering quality service. Use customer relationship management tools and measures to increase client satisfaction. Define and use the customer charter of rights as a service guideline. Develop a positive customer rapport through effective use of body language