Quality Customer Service: Phone Calls

Turn every customer call into an opportunity to build relationships with the tips we cover in this elearning course, Phone Calls. In this course we will discuss how you can use a customer call to build or strengthen a business relationship, and the methods you can use to provide fast, efficient service to meet your customers' needs. We'll review phone service designs, customer service phone etiquette, and share the importance of the three-ring rule. Part of the series on Quality Customer Service, this course includes a video lesson, downloadable student resources and a short online quiz to check your comprehension of the material.

Learning objectives:

• Observe the three-ring rule. Use customer calls to build relationships. Practice good phone etiquette