Remarkable Customer Service: How to Tell a Customer No

This video course will help you deal with any instance in which you might be unable to fulfill a customer need. There’s a big difference between talking about what you can’t do and what you can do, and we’ll cover exactly what those differences are. You’ll also learn what an ocelot is, and where you can legally drive a tank. Needless to say, this is a pretty great video. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Learning objectives:

• Illustrate best practices for denying a customer's request
• Distinguish between telling customers what you can do for them vs. what you can't do