Sales Relationships: 02. How Customers Want to Be Treated

This insightful course on How Customers Want to Be Treated makes the connection between what you think your customers want and what they actually expect from you. We'll demonstrate how treating customers as important contributors to your business will encourage them to continue their association with you. By the end of this course, you'll discover the many small ways that you can distinguish your customer service to achieve excellence. This short video course helps you shift your focus to the customer and put their needs first. There's a short exam to reveal what you learned and downloadable student materials for future reference.

Learning objectives:

• Develop a customer-centric call center for important relationship building and retention. Build satisfaction and future sales by creating solutions to customer needs