Selling Skills: 13. When to Shut Up

Selling Skills: 13. When to Shut Up is an elearning course that demonstrates how silence can be a powerful tool when it comes to closing a sale. Being quiet can be a very important part of the sale. It can be the difference between making the sale and walking out the door with nothing. This course explores the concept of "shutting up," how it fits into the QuickSell approach, and its role in selling to different personality types. We’ll point to key moments in the sales process when it is highly advantageous to close your mouth and listen carefully to what your customer is saying. Use this technique, and you'll soon see that silence truly is golden! Part of a series about Selling Skills, the course includes a video with audio narration and downloadable materials. A quick quiz is provided to test retention of key takeaways.

Learning objectives:

• Use silence to uncover a customer’s unmet needs. Assess for closing cues by listening instead of talking. Sell to different personality types by using silence strategically