Telephone Doctor Customer Service: 05. Six Cardinal Rules of Customer Service

Viewers will meet the men and women responsible for originating some of the worst customer service habits which plague the planet today. Perception IS reality. The goal of this program is to bring awareness of how six common customer service blunders dramatically impact the customer’s perception of how they are being treated. Participants who have successfully completed this course will have demonstrated the ability to Identify six common errors made by service providers, List at least one effective strategy or technique for avoiding each of those errors and identify how to set the stage for positive interactions. This training is ideal for call centers, call center training, CSR, CSRs, customer service reps, customer service advisors, customer success, customer service associates, help desk, guest services, help desks, tech support, technical support and other customer facing team members.

Learning objectives:

• Identify 6 common customer service errors and their impact
• Reinforce the practice of putting the customer first
• Take responsibility for your organization's customer service experience