Telephone Techniques: Greetings

Make your first telephone impression count with tips from this elearning course, Greetings. In this course we will review the four important parts of a professional greeting and the basics of answering the phone whether you are at work or on personal time. Learn how clear communication allows the caller to feel welcomed and confident that their business is being handled quickly and efficiently. Part of the Telephone Techniques series, this course includes a video, downloadable student materials and a short online quiz to check your comprehension.

Learning objectives:

• Master the four parts of a professional greeting. Project a confident and helpful tone to callers. Demonstrate a good image for your company