The Role of Silence in Conflict Resolution

Most communication is nonverbal, which means that what you don't say can be just as important as what you do say. This video-based training course discusses the various roles silence plays in conflict resolution. Some of them are positive, some of them are negative, and some of them allowed us to do a few ridiculous things that we think you'll enjoy watching. So prepare to enjoy another training offering from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.

Learning objectives:

• Develop successful strategies for addressing different types of conflicts
• Identify the role of various verbal and nonverbal elements (posture, tone of voice, silence, physical distance, etc.) as they pertain to conflict resolution
• Recognize the positive impact that apologizing has in reducing the length and severity of most conflicts
• Illustrate the value of empathy and perspective-taking as a successful conflict resolution technique