WACTEO: Basic Internal Customer Service: 03. Internal Service is Everyone's Responsibility

This entry-level module shows that great internal service must be practiced by every member of your organization, at all times, with all coworkers from top to bottom.

Learning objectives:

• An understanding of the importance every employee should place on delivering excellent internal customer service
• The knowledge that it would be a double standard to be committed to great external customer service and not have the same commitment to internal customer service