Business Basics: This vs. That - 02. Assertive vs. Aggressive

In our Assertive vs. Aggressive course, we explore ways in which you can be self-assured and confident without being perceived as hostile or attacking. Some work situations call for you to be assertive. And some people are better at being assertive than others. Have you ever hesitated out of fear that your assertiveness will come across as aggression? This course will address just that. The second course in our Business Basics: This vs. That series, Assertive vs. Aggressive includes a video with audio narration and downloadable student materials. Take this course along with others in the series for a more complete overview of how to handle common, but often tricky, business situations.

Learning objectives:

• Use assertive body language to project calm control. Use the active voice to create direct written communications. Communicate honestly and directly to achieve your needs and goals. Stand up for yourself in a respectful and considerate way