Learning Management System
Absorb is an AI-powered strategic learning system designed for all internal and external learning needs.
Explore our LMS featuresOur Call Center Training: Active Listening course explains active listening and why being a good listener is essential for your success as a call center representative. To start, we will explain what active listening is and detail how you can apply those principles to your job. We'll also present a range of active listening tips and techniques you can use to develop your skills, including how to show a customer you're listening to them, how to avoid assumptions, the importance of taking notes and how to confirm you're getting to the heart of the issue. Part of our Call Center Training series, this course includes a video presentation, downloadable supplementary material for future reference and a post-assessment test to review your knowledge.
This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.
Learn morePeople can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.
Learn moreKnowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer – because we didn’t have the budget for it.) Enjoy!
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