Call Center Training: Asking Good Questions

This Call Center Training: Asking Good Questions course outlines the importance of asking effective questions in both selling and resolving issues as a call center representative. First, we will explain why asking good questions is so important in your role. From there, we'll explore basic troubleshooting techniques, including how to use the TED approach when asking questions. This course also details more advanced questioning approaches like the funnel questioning method and reviews the types of questions you can ask to find new sales opportunities. Part of our Call Center Training series, this course includes a video presentation, downloadable supplementary material and a short quiz to assess your knowledge,

Learning objectives:

• Identify the importance of asking the right questions. Utilize basic or advanced question techniques to troubleshoot customer issues. Apply effective questioning techniques to upsell products successfully