Learning Management System
Absorb is an AI-powered strategic learning system designed for all internal and external learning needs.
Explore our LMS featuresThis Call Center Training: Asking Good Questions course outlines the importance of asking effective questions in both selling and resolving issues as a call center representative. First, we will explain why asking good questions is so important in your role. From there, we'll explore basic troubleshooting techniques, including how to use the TED approach when asking questions. This course also details more advanced questioning approaches like the funnel questioning method and reviews the types of questions you can ask to find new sales opportunities. Part of our Call Center Training series, this course includes a video presentation, downloadable supplementary material and a short quiz to assess your knowledge,
This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.
Learn morePeople can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.
Learn moreKnowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer – because we didn’t have the budget for it.) Enjoy!
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