Call Center Training: Phone Etiquette

In our Call Center Training: Phone Etiquette course, we will review best practices for communicating professionally and successfully as a call center representative. We'll review what to say as a greeting to make a great first impression and go over how to remain polite on every call. We'll also explain why tone and volume are important when it comes to your speaking voice. Finally, we'll provide tips on how to become a better call-taker and discuss how to politely put a customer on hold. Part of our Call Center Training series, this course includes a video presentation, downloadable supplementary material and a self-assessment to review what you've learned.

Learning objectives:

• Demonstrate how to open a call to make a great impression. Develop a polite and professional tone when speaking to customers. Apply best practice to become a better call-taker. Utilize effective strategies to politely put a customer on hold