Communication: 01. Active Listening

Active Listening is a valuable course that helps you identify the differences between passive and active listening and suggests steps you can take toward becoming a more active listener. Equipped with these tools and techniques, you’ll be able to approach a client interaction with confidence and help close a sale faster. You'll examine the aspects of active listening, learn how to perform a self check to make sure you are listening closely, and find out how to convey to others that they're being heard. Part of the Communication series, our Active Listening course includes a short video as well as a downloadable student workbook and a post assessment to check your understanding. Follow up with more courses from our Communications Skills series to polish your communication style.

Learning objectives:

• Identify when you are listening actively and listening passively. Provide better customer service by showing that you're actively listening to others. Avoid distractions and other roadblocks to active listening