Conflict Management: 01. The Realities of Conflict Management

As the introduction to our Conflict Management series, the Conflict Management: 01. Unavoidable Truths course will explore how to manage conflict in the workplace when it arises. A workplace conflict, whether it's with a customer or coworker, can be an uncomfortable experience, especially if our first instinct is to fight back and defend ourselves. While this is a natural reaction, it rarely resolves the initial problem. In this elearning course, we'll discuss how to reframe conflict as a positive thing, explore how conflict can be productive, and how it can initiate insightful discussions. We will also discuss how differing opinions and experiences can help us grow as individuals and together as a team. This course includes a video presentation, downloadable student material for easy reference and a quick quiz, so you can test your knowledge.

Learning objectives:

• Reframe conflict as a positive rather than negative experience. Manage conflict effectively to keep your workplace productive. Initiate insightful and productive discussions when conflict arises