Interactive

Conflict Management: 02. Maintaining Self-Control

As the second part in our Conflict Management series, our Conflict Management: 02. Maintaining Self-Control elearning course provides tips on how to stay in thinking mode during a workplace conflict to help de-escalate the situation. Any conflict can quickly spiral out of control when emotions get involved. In this course, you will learn effective tips for staying calm, cool and collected during a conflict to avoid getting caught up in a heated confrontation. This course will also explore how remaining objective allows you to recognize what's really happening, so you can ensure a successful resolution to the initial issue. This course includes a video presentation, downloadable student material for easy reference and concludes with a quick quiz to test your knowledge.

Learning objectives:

Demonstrate self-control during a workplace conflict or confrontation. De-escalate heated situations by remaining calm and collected

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.

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Interactive

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

People can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.

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Interactive

Conflict De-Escalation: Active Listening

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer – because we didn’t have the budget for it.) Enjoy!

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Conflict Management: 02. Maintaining Self-Control

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

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Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

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Conflict De-Escalation: Active Listening

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Conflict Management: 02. Maintaining Self-Control

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More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Conflict De-Escalation: Active Listening

Get this course and more with Absorb Amplify Max

Conflict Management: 02. Maintaining Self-Control

Learning objectives:

More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Conflict De-Escalation: Active Listening

Get this course and more with Absorb Amplify Max