Conflict Resolution: Seeing Things From Other People’s Point of View

Empathy and perspective-taking are critical elements of successful conflict resolution. Thankfully, we've managed to convey that by showing you what you get when you don't try to see things from other points of view and assume instead that everything should happen exactly the way you want it to. Learning how to be empathetic by seeing what a lack of empathy looks like? Yep, it works out better than you might expect – and it’s a lot more fun, too. So get ready to enjoy another training course from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.

Learning objectives:

• Develop successful strategies for addressing different types of conflicts. Identify the role of various verbal and nonverbal elements (posture, tone of voice, silence, physical distance, etc.) as they pertain to conflict resolution. Recognize the positive impact that apologizing has in reducing the length and severity of most conflicts. Illustrate the value of empathy and perspective-taking as a successful conflict resolution technique