Customer Service: Dealing with Irate Customers

Let's face it – customers sometimes get angry. But ignoring them and their problems isn't always a great solution. (And by "isn't always" we mean "basically never.") This course will walk you through how to deal with angry or frustrated customers, as well as showcasing a few less-than-ideal approaches. How did we pack so much awesomeness into such a short video? Because we're efficient. You're welcome!

Learning objectives:

• Provide a simple strategy for handling unhappy customers. Demonstrate multiple ineffective strategies, as well as the negative consequences that are likely to result