Developing Tact

Our Developing Tact course explains why tact is an important quality for leaders in an organization and how using tact can improve your interactions on the job. In this course, we'll start by explaining what tact is and why it's important for building a relationship with your employees. We will also present different scenarios that show a lack of tact and discuss how these situations can be approached differently. We'll also address how to prepare for difficult situations and how to consider the personality of the person you're speaking to. This course also explores how to choose your words carefully, how to use proper body language, and why setting the tone is important. Included in this course is a video presentation, downloadable supplementary material and a short quiz to review what you've learned.

Learning objectives:

• Recognize why tact is an important quality for leaders. Utilize best practices to develop more tact when speaking to employees. Identify how words, tone and body language can make your responses more tactful. Prepare for difficult situations and conversations effectively