Diffusing Anger

Diffusing Anger is part of the Cutting Edge Communication Comedy Series. A powerful training series covering over 80 workplace topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone. Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, and difficult people, among many other workplace hot button issues. In Diffusing Anger, Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, which makes Carol angry. Marcus uses a toy crocodile and some boxing kangaroos to get the messages across, but when Michael and Sam are asked to demonstrate their anger management skills the role-play escalates into an embarrassing situation.

Learning objectives:

• Don't bottle up anger, INSTEAD: Calmly explain how you feel
• Don't react to anger with anger, INSTEAD: Rise above and stay rational
• Don't get stuck on emotions, INSTEAD: Be empathic and move forward
• Don't walk away without resolution, INSTEAD: Find common ground and resolve