Disability Confident

Enabling people to move from disability awareness to disability confidence is an important part of building an inclusive workplace and improving customer service. This training solution provides best practice guidance for working with disabled customers and colleagues. Would staff in your organisation know the right way to deal with a customer or colleague who has a physical or visual impairment, or has mental health issues? Would they be able to deal with them comfortably and confidently, or would they feel awkward or embarrassed and be afraid of doing or saying the wrong thing? This course combines original drama with powerful personal testimony from people with a range of disabilities and insight from the experts to show the practical steps you need to take in order to provide effective service for disabled customers and support disabled colleagues and staff.

Learning objectives:

• Idenitfy the advantages of being disability confident. Determine why we may need to challenge our attitudes to disability. List the requirements of the Equality Act 2010 with regards to disabled people. Determine the most appropriate ways to work with disabled colleagues and how to communicate with and serve disabled customers. Identify the types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities. Explain the importance of promoting appropriate behaviour in relation to deliberate bullying and harassment. Work successfully as part of a diverse team