How to build (and rebuild) trust | Frances Frei | TED Talk

Frances Frei’s TED Talk deals with an important subject for both the workplace and our personal lives: “How to build (and rebuild) trust.” The Harvard Business School professor introduces a “trust triangle” that helps you keep the key points you need to build and maintain trust in mind. She explains the importance of each component of the triangle, and approaches you can use to help strengthen any of the three that are lacking. She provides an example of how she was able to put some of these steps into practice at Uber, encouraging leadership and better communication between management and employees. Through this concise, informative talk, you’ll learn how to take a more analytical approach to building, deepening and rebuilding your relationships.

Learning objectives:

• Use the “trust triangle” components to create a plan to rebuild lost trust
• Build trust with coworkers or employees to encourage better leadership, collaboration and teamwork