Interpersonal Communication: 02. Effective Interpersonal Communication

Interpersonal Communication: 02. Effective Interpersonal Communication is an elearning course designed to dive deeper into the qualities of an effective communicator. In this course, you'll learn the importance of connecting with the person you're communicating with by listening reflectively, asking direct and open-ended questions, and responding in the right way. You'll also learn about the power of silence and when to use it, and how to repeat what you're hearing in order to avoid misunderstandings. This course is part of our series on Interpersonal Communication. It includes a video, audio narration, downloadable materials, and a quick quiz. Take it along with others in the Interpersonal Communication series to acquire effective techniques to enhance workplace relations.

Learning objectives:

• Improve communication skills in professional interactions. Respond, don't react, to challenging conversations