Learning Management System
Absorb is an AI-powered strategic learning system designed for all internal and external learning needs.
Explore our LMS features
Managing Angry Customers
Adopt good practices to manage angry customers. In this training course, you will discover how to manage an angry customer with the STAR method. You will learn to adapt your response to facts, opinions or emotions. You will follow Sarah, who is leading a project with a client, and see how she reacts to this difficult client.
Learning objectives:
- Adopt good practices to manage angry customers
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Deep Work: Rules for Focused Success in a Distracted World | Cal Newport
This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.
Learn moreCommunication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking
People can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.
Learn moreWhy we all need to practice emotional first aid | Guy Winch | TED Talk
Take some time to learn about stress management and mental wellness with the TED Talk "Why we all need to practice emotional first aid." We'll go to the doctor when we feel sick or have a nagging pain, so why don't we see a health professional when we feel emotional pain like guilt, loss or loneliness? In this talk on mental health awareness, author and psychologist Guy Winch explains how we can all practice better emotional hygiene––what he describes as taking care of our emotions and our minds with the same diligence as we take care of our bodies––to develop the resilience and grit to thrive.
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