Interactive

Managing Angry Customers

Adopt good practices to manage angry customers. In this training course, you will discover how to manage an angry customer with the STAR method. You will learn to adapt your response to facts, opinions or emotions. You will follow Sarah, who is leading a project with a client, and see how she reacts to this difficult client.

Learning objectives:

Adopt good practices to manage angry customers

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.

Learn more

Interactive

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

People can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.

Learn more

Interactive

Conflict De-Escalation: Active Listening

Knowing how to listen to others is perhaps the most important conflict de-escalation technique there is. This video will show you what active listening is, and also what it isn’t, since those examples are rather amusing. And since listening is a non-verbal skill, we also included some other non-verbal techniques in here. In fact, we packed so much stuff in this video you’ll wonder how the whole thing doesn’t explode at the end. (Answer – because we didn’t have the budget for it.) Enjoy!

Learn more

Get this course and more with Absorb Amplify Max

Managing Angry Customers

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Learn more

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Learn more

Conflict De-Escalation: Active Listening

Learn more

Company

See why our customers love Absorb

Learning Management System

Advanced features

Integrations

Course content

Learning That Drives Results: 490% ROI Achieved On Enterprise Learning

Performance development

Product training

Mandatory training

Training as a business

By role

Fostering customer success: Enhance customer training with an extended enterprise LMS

Absorb helps Rakuten grow its global training efforts across more than 40 countries

The State of Learning

Managing Angry Customers

Learning objectives:

More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Conflict De-Escalation: Active Listening

Get this course and more with Absorb Amplify Max

Managing Angry Customers

Learning objectives:

More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Conflict De-Escalation: Active Listening

Get this course and more with Absorb Amplify Max