Perfect Telephone Etiquette in Seven Steps

As the saying goes, “You never get a second chance to make a first impression,” and amazingly, it takes just 6 seconds for the caller to make an impression of your business. If you ‘WOW’ them, you could create a customer for life. But get it wrong, and the customer could hang up the phone for good. This course focuses on seven steps to perfect telephone etiquette, so you can turn every new caller into a lifelong customer.

Learning objectives:

• Grow your customer base by using attentive, respectful telephone etiquette. Wow potential clients through a timely response and a positive tone. Build rapport by knowing how to work the customer’s name into the conversation