Problem Solving: 02. Define the Problem

In order to solve a problem, you need to understand what the problem is. In our Define the Problem course, we'll explore how to recognize a problem in your organization so you can prevent it from taking root and causing further issues. In this course, we'll review the 10 key questions to ask when isolating a problem. Discover the tools you can use to help define a problem, so you can move to the next stage of problem solving. We'll also go over a few tips to help you manage complaints from employees and customers. The Define the Problem course is part of our Problem Solving series. It includes a video presentation, downloadable supplementary material for future reference and a post assessment to test your knowledge.

Learning objectives:

• Ask 10 key questions to define problems in the workplace. Utilize problem-solving tools to identify weaknesses and areas for improvement. Prevent workplace conflict by handling complaints diplomatically