Problem Solving: 03. Determine the Root Cause

In order to successfully solve a problem, it's important to understand what caused the problem in the first place. In our Determine the Root Cause course, we'll show you how to get to the root of the problem, so you can eventually find an effective solution. In this course, we outline the 11 key questions you should ask to get to the root cause of any given problem. Discover useful tools you can use to dig deeper and generate solutions as well as tips on how to use your team to get more facts. The Determine the Root Cause course is part of our Problem Solving series. It includes a video presentation, downloadable student material for future reference and a post assessment to test your knowledge.

Learning objectives:

• Identify the root cause of a problem. Apply the “5 whys” or cause and effect diagram techniques to generate solutions. Utilize your team to gather valuable information