Interactive

Remarkable Customer Service: How to Express Empathy

The ability to express empathy for your customers’ needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video course will cover various right (and hilariously wrong) ways to do it. Will there be some shouting? Probably. Will there also be an animatronic dinosaur? You’ll just have to watch the video to find out. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Learning objectives:

Demonstrate the use of empathy in customer interactions
Examine the role empathy plays in effective customer interactions, especially with dissatisfied customers

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

This book summary of Deep Work is all about how the rise of technology has wrecked our ability to concentrate deeply on tasks –and how to overcome this blockade. These blinks illustrate different strategies that can help you improve the output of your work and get the most out of your free time.

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Interactive

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

People can be categorised into two when it comes down to the amount of detail they think and also communicate to others about. The Skillshub "Advanced Communication Skills - Big Picture vs. Detailed Thinking" course identifies the difference between specific and global people. Once the course is complete, you will be able to speak the language suitable to both people "types", understanding if you need to go into the smallest of detail or provide more of just an overview.

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Interactive

Managing Virtual And Hybrid Teams: 06. Resolving Problems

Are you struggling to engage your virtual team or clients? Has the promise of virtual teams created difficulties when managing remote employees that make it harder to see the positives? Are you experiencing obstacles in motivating remote teams or hybrid teams? Keeping remote employees engaged has become a major topic of concern for managers and team members alike. The world has changed and with change comes necessary friction. This course will provide you with the methods to overcome the challenges of managing remote employees or simply being in a remote workplace. It is designed for anyone who needs to communicate virtually to influence – from virtual team leaders and remote team members to small business owners and entrepreneurs. When you can no longer meet colleagues, connections and customers face to face, a new skill set is required. We will equip you with the tools and belief to thrive under all circumstances. Communication is key in any type of team - being able to communicate confidently and effectively through a screen is an essential skill that this course will provide. The course will cover a mixture of theory and practical skills to deliver confidence when managing or being part of a virtual team. You’ll get top-proven tips for managing remote employees and for managing remote workloads. By the end of this course, you’ll have devised your own actionable and contextualised plan to build and maintain an efficient remote workforce. This course will drive you to a higher degree of remote performance and involvement, keeping remote employees engaged, keeping engaged as remote team members, or even learning how to start an effective and engaged remote team. Enrol in Part 6 today! Who Is This Course For? Leaders of hybrid and virtual teams who want to maintain smooth-running workplace processes, Members of virtual teams who want to improve their communication skills in a virtual setting, Small business owners that are looking to set up remote or hybrid teams, or expand existing ones, Entrepreneurs dealing with a transition to virtualisation, Anyone seeking to adjust to a new world standard of virtual work About the expert Alan Stevens is a reputation expert who was Past President of the Global Speakers Federation and is the director of MediaCoach. He is also an author and journalist, and both a TV presenter and expert interviewee. He has been speaking remotely since 1998, and created a Facebook group for fellow professionals who wish to speak remotely. It’s called, unsurprisingly, Remote Speaking. His clients include politicians, TV presenters and sports stars as well as companies including Virgin, Google, The Beverly Hills Hotel, BMW and Mumm Champagne. The Independent newspaper listed him as “one of the top 10 media experts in the UK”.

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Remarkable Customer Service: How to Express Empathy

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

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Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Learn more

Managing Virtual And Hybrid Teams: 06. Resolving Problems

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Remarkable Customer Service: How to Express Empathy

Learning objectives:

More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Managing Virtual And Hybrid Teams: 06. Resolving Problems

Get this course and more with Absorb Amplify Max

Remarkable Customer Service: How to Express Empathy

Learning objectives:

More content from our portfolio

Deep Work: Rules for Focused Success in a Distracted World | Cal Newport

Communication Skills: Advanced Communication Skills - Big Picture vs Detailed Thinking

Managing Virtual And Hybrid Teams: 06. Resolving Problems

Get this course and more with Absorb Amplify Max