Telephone Techniques: Phone Etiquette

Calling a business and being caught up in voice prompts can be frustrating for a customer. In this elearning course, Phone Etiquette, you will learn some simple and effective tips to help make calling your business a more positive experience. Voice automated prompts can aggravate your customers, leading to dropped calls and potential lost business. In this course we will review the rules of good phone etiquette, understanding the steps your caller has to go through, and strategies for handling voicemail. You will learn why it is important to use your own voice for recorded messages, tips on composing your message, and ways to reduce call distractions to improve your phone manner. Part of the Telephone Techniques series, this course includes a video, downloadable student materials and a short online quiz to check your comprehension.

Learning objectives:

• Describe the caller's journey. Compose an effective audio message using your own voice