Telephone Techniques: Taking Messages

Improve communication and customer satisfaction by building your message-taking skills with the tips from this elearning course, Taking Messages. This course covers strategies for effectively handling messages in an efficient way. As the gatekeeper to the company, it is your responsibility to act as a filter, keeping messages organized and complete. This course discusses strategies for understanding what information should be kept private, how to collect the right information, and the importance of establishing a key list. We will cover situations like vacations, establishing a callback plan, the value of repeating information back to callers, and the importance of being diligent when recording the time and date of calls. Finally, we'll touch on the impact that your tone of voice can make in presenting a professional image for your company. Part of the Telephone Techniques series, this course includes a video, downloadable student materials and a short online quiz to check your comprehension.

Learning objectives:

• Keep a key list of colleague call preferences. Develop a callback plan. Use the correct tone of voice when speaking with callers