July 25, 2019
Managing Change in the Workplace Through Your LMS
Any conversation about managing change in the workplace should include learning. That's because nearly 70% of change initiatives in the workplace fail to achieve the desired outcome, according to the Center for Creative Leadership. If your organization is struggling to adapt, you might need to consider either tapping or making more effective use of training tools. Managing change aided by a strong learning program can make the difference between successful change and, well, no real change at all.
How Google Managed ChangeA desire for revolution prompted Google to adopt a four-phase approach to managing change in the workplace, according to Inc. Their strategy includes a measured approach to educating employees on the purpose of the change after discovering that less than half of their workforce understood the reason for it. As a result, Google accomplished a 90% adoption rate of the intended change. Your learning management system can act as a change center by helping leaders educate employees on the "why" behind a change. An LMS can be used to communicate expert perspectives, including the voices of internal and external subject matter experts. Finally, the right LMS can steer change with reporting and automation. For example, assessment tools can automatically re-enroll employees who score below training comprehension thresholds. Email notifications can nudge employees along, reminding them to reengage with training.
Employee participationSuccessful change management doesn't just trickle down from the top. Learning and LMS technology can drive employee engagement and create transparency for the entire workforce. An LMS can support measurement of employee adoption when managing change in the workplace. According to Prosci, metrics for understanding employee progress are:
- Participation in change management learning.
- Timeliness of completion.
- Knowledge-based test scores.
- Speed of learning execution.