Absorb LMS Blog

According to the Harvard Business Review, COVID-19 has had a measurable impact on organizations, especially in their customer service departments—the front line of your organization. In a study, they discovered that the frequency of "difficult" customer service calls more than doubled in March.

When it comes to the most effective learning and development programs best practices, looking ahead is key. But the COVID-19 pandemic has revealed just how difficult it can be to predict the future of business. Therefore, it's absolutely critical that you make a plan with inherent flexibility to

It's no secret that a one-size-fits-all approach to training strategy is a remnant of a bygone era. Attempting to implement a training strategy for different learning styles is complex enough. But what about in an online course, where learners from different countries, cultures, language abilities

Before the pandemic, The American Institute of Stress (AIS) reported 25% of people viewed their job as their number one stressor, and that work stress cost U.S. companies more than $300 billion each year due to lost productivity, employee turnover, accidents caused by stress and more. Now, amid new

COVID-19 has compelled many companies to switch to 100% remote work without much training or guidance. If you're not used to managing remote employees, it can be difficult to identify and implement best practices from the get-go. You might still be learning how to keep your team connected while