Absorb LMS Support
Purchasing an LMS isn't just a transaction—it's the beginning of a partnership. That's why Absorb pairs our best-in-class learning software with an entire ecosystem of industry-leading LMS support options. Absorb Support is available 24/7—every day of the year—and is managed 100% in-house, so the high quality of service never waivers. A qualified team member who knows both the product and how you use it promptly addresses every phone call, email and support ticket. You'll notice the difference when working with a company who views LMS support as a business-boosting contribution to a valuable partnership rather than frenzied fire drill. Refreshing, don't you think?
Get LMS Support That Fits
A one-size-fits all approach to learning management system support is rarely a perfect fit for anyone. To ensure you're set up for success, Absorb offers three service packages. That way, you can choose LMS support that's right-sized for your precise business needs.
Premium LMS Support
Premium LMS support is available to every Absorb customer as part of your platform purchase. Experts will guide your initial LMS onboarding and training before introducing you to our Client Advocacy team—our 100% in-house phone, email and ticket support team. Beyond that, you'll have access to ample self-serve training resources such as the Absorb Academy online portal, the Absorb Assistant in-platform chat feature and the Absorb Knowledge Base.
Elite LMS Support
Elite learning management system support was crafted for organizations ready to leverage their training and learning program to drive growth. Your dedicated Client Success representative will ensure your LMS is moving you towards your business goals and will report your progress in regular business reviews.
Enterprise LMS Support
Enterprise support gives your business added convenience, speed and LMS performance. In addition to tailored LMS support ranging from on-site training to a RESTful API integration setup and plenty in between, you'll work with a dedicated Client Success Manager to extract maximum value and benefit from your eLearning solution.
Dedicated to Your Success
Going beyond traditional LMS support, our Client Success team ensures your LMS is moving you towards your business goals. While not every organization needs a dedicated Absorb expert, most would benefit from having access to that expertise. Equal parts teammate and coach, Client Success Managers draw upon their wealth of industry-spanning LMS experience to provide ROI-boosting insight and recommendations for your training and learning program—tracking and reporting your progress during regularly scheduled business reviews.
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Right-Sized Support
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24/7/365 Availability
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Committed to Quality
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FAQs
Does Absorb ever outsource customer support?
What is the response time for Absorb LMS support ticket submissions?
Does Absorb provide support in languages other than English?