Purchasing an LMS isn't just a transaction—it's the beginning of a partnership. That's why Absorb pairs our best-in-class learning software with an entire ecosystem of industry-leading LMS support options. Absorb Support is available 24/7—every day of the year—and is managed 100% in-house, so the high quality of service never waivers. A qualified team member who knows both the product and how you use it promptly addresses every phone call, email and support ticket. You'll notice the difference when working with a company who views LMS support as a business-boosting contribution to a valuable partnership rather than frenzied fire drill. Refreshing, don't you think?
A one-size-fits all approach to learning management system support is rarely a perfect fit for anyone. To ensure you're set up for success, Absorb offers three service packages. That way, you can choose LMS support that's right-sized for your precise business needs.
Premium LMS Support
Premium LMS support is available to every Absorb customer as part of your platform purchase. Experts will guide your initial LMS onboarding and training before introducing you to our Client Advocacy team—our 100% in-house phone, email and ticket support team. Beyond that, you'll have access to ample self-serve training resources such as the Absorb Academy online portal, the Absorb Assistant in-platform chat feature and the Absorb Knowledge Base.
Elite LMS Support
Elite learning management system support was crafted for organizations ready to leverage their training and learning program to drive growth. Your dedicated Client Success representative will ensure your LMS is moving you towards your business goals and will report your progress in regular business reviews.
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Going beyond traditional LMS support, our Client Success team ensures your LMS is moving you towards your business goals. While not every organization needs a dedicated Absorb expert, most would benefit from having access to that expertise. Equal parts teammate and coach, Client Success Managers draw upon their wealth of industry-spanning LMS experience to provide ROI-boosting insight and recommendations for your training and learning program—tracking and reporting your progress during regularly scheduled business reviews.
Right-Sized Support
Choose from three service packages to ensure you receive precisely the level of LMS support you need.
Every Absorb client has access to in-house support around the clock, every day of the year. Paired with a 99.99% uptime, your learning never stops.
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Does Absorb ever outsource customer support?
Absolutely not! It's extremely important to us that you receive consistent, high-quality support from an in-house team of Absorb experts. Having direct access to the developers that build our products ensures our support team always has access to the answers you need.
What is the response time for Absorb LMS support ticket submissions?
The average support ticket response time ranges from 2 to 24 hours, depending on the urgency of the request. Enterprise support response is even faster.
Does Absorb provide support in languages other than English?
While both the administrative and learner experiences can be configured to fuel training in dozens of languages, our 24/7 in-house support is currently available exclusively in English.
